FAQ

Membership

How do I sign up for The Sip Membership?

To sign up for The Sip membership, get started here.

What are the membership options?

You can opt for an annual or bi-monthly option. The best value comes with an annual membership. For corporate memberships email us at hello@thesipsociety.com

What is included with my membership?

Every other month you will receive a curated box containing (3) 187ml bottles or (1) 375ml bottle & (1) 187ml bottles of sparkling wine, as well as a  special gift from us and $10 in reward points towards a full size bottle. You will also receive a custom guide highlighting the sparkling wine(s) in each box. This guide includes seasonal pairings and cocktail ideas to make your experience truly unique.

When does my membership renew?

When you first sign up, you will be charged immediately for your monthly or annual membership. Your membership will renew on the 2nd day of the shipping month. Your membership automatically renews bi-monthly unless you decide to cancel before your upcoming billing date. You must cancel 5 days prior to your billing date. Our billing dates (outside of first purchase) are: January 2, March 2, May 2, July 2, September 2, and November 2.

What forms of payment do you take?

The Sip accepts all major credit cards and Paypal ( for gifting and full bottle purchase only).

Do you offer a referral program?

We currently don't have a referral program, but stay tuned!

How do I skip a month or make changes to my membership?

Login to Sip account and click manage my subscription. This option will allow you to both skip or cancel your membership. To cancel your subscription please login 5 days prior to the membership renew date and cancel.

How does special membership pricing work?

When available, you will receive 50% off your first Sip subscription box with a special code! When using this special code, you are committing to a year subscription with The Sip. If you cancel your membership prior to the commitment term ( a year or 6 boxes for a bi-monthly subscriber) you will be charged a cancelation fee of $40. 

Gifting

How do I give The Sip membership as a gift?

To give the Sip box as a gift go to our gifting page.

Wines

How does The Sip pick the sparkling wines in each box?

It’s all about discovery! Our by-the-glass program allows you to try the exclusive sparkling wines you’ve always wanted and some you’ve never heard of. We’ll highlight what’s seasonally appropriate and worth discovering.

How do I order the sparkling wine I loved from the last box?

You can purchase all full size bottles of the wine you loved in your last box on the shop page. Bottles are released 2 weeks after the sip box has been sent to subscribers.

Shipping

When does The Sip ship? (We love a good tongue twister!)

The Subscription sip box will ship every other month on the 2nd Thursday of the shipping months. 

Curated gifts and Full size bottles are processed for shipping within 2 business days of your purchase, excluding holidays. 

Holidays Observed: New Year’s Day, Martin Luther King's Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve.

What are the shipping months?

We are a bi-monthly membership. Our shipping months are: January, March, May, July, September and November.

And where do you ship?

We ship to most US continental states. We do not ship to the following states: Arkansas, Kentucky, Mississippi, Hawaii, Alaska and Utah.

Is an adult signature required?

Yes, an adult signature is required. And since we will be needing your autograph we are not able to ship to P.O. boxes. 

Can I pick up the delivery at a different location?

Absolutely! We ship via Fedex and GSO, Once you receive your tracking number contact the carrier, so you can pick up at the nearest shipping office location at your own convenience.

I missed my delivery. What do I do?

If you missed the first delivery attempt, your shipping provider will attempt to deliver your shipment two more times. Please contact the carrier directly for any special delivery instructions.

My shipment is Missing/Stolen/Damaged? What do I do?

Sorry to hear that, but don't worry, your package is insured by Route. You can file a claim at https://claims.route.com/. Be sure to have your email address and order number available. 

Contact

How do I get in contact with The Sip team?

You may contact us at hello@thesipsociety.com.