Sip Insurance

We know things can happen during shipping, but not to worry we’ve got you covered. Here you can file a claim for any items Lost, Damaged or Stolen.

Depending on the claim, processing times vary. Here is an overview of the timeline to submit a claim.
  • Lost? - File claims no earlier than 7 days and no later than 30 days from the last update from the shipping courier.
  • Stolen? - File claims no earlier than 5 and no later than 15 days from when the package was marked delivered - Orders over $100 USD require a police report.
  • Damaged? - File claims for damaged items with photos of the package and items no later than 15 days from when it was marked delivered.

Let’s get started with getting some details about your order

Please, upload a photo of your damaged product here
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